Critical to Quality [CTQ]

by | Feb 5, 2020

CTQ is a metric that reflects what the process customer wants and that can be measured internally. The CTQ is the deliverable of the “Voice of the Customer” (VOC) toolis always a Y metric (output)must be measurableis defined by the customer and not by the...

BOB & WOW

by | Jan 30, 2020

BOB & WOW is a basic process analysis tool which stands for “Best of the Best” & “Worst of the Worst”aims to find potential variables by contrasting BOB and WOWallows finding which combination of variables within the parts contribute to...