Critical to Quality [CTQ]

CTQ is a metric that reflects what the process customer wants and that can be measured internally. The CTQ is the deliverable of the “Voice of the Customer” (VOC) toolis always a Y metric (output)must be measurableis defined by the customer and not by the...

Takt Time

Takt Time is a Lean Metric which is calculated (not measured!) based on customer demand. It indicates the amount of time, production has to provide one output on average. It is important to remeber, that Takt Time does not consider the time it takes to produce a...

OTIF (On Time, In Full)

OTIF (On Time, In Full) is a Lean Metric describing the the success of delivering exactly what the customer ordered, at the time it was supposed to be delivered. Work with OTIF to – Increase customer satisfaction – Reduce penalty payments Calculation: OTIF...