by oConsulting | Jan 31, 2020
Costs of all activities that are designed to prevent poor quality in products or services from arising. E.g. costs of Quality planningQuality educationTraining,Capability studiesStatistical Process Control (SPC)Error proofing (Poka Yoke)etc. Read also: Appraisal...
by oConsulting | Jan 31, 2020
Costs caused by deficiencies found after delivery of products and services to external customers, which leads to customer dissatisfaction. E.g. costs for ComplaintsRepairing goods and redoing servicesWarrantiesCustomers‘ bad willLosses due to sales...
by oConsulting | Jan 30, 2020
Costs of using resources beyond what is needed to meet customer requirements. E.g. costs of OverproductionWaitingTransportOverprocessingInventoryMotionetc. Read also: Types of...
by oConsulting | Jan 30, 2020
Costs that occur because of the need to control products and services to ensure a high quality level in all stages, conformance to quality standards, and performance requirements. E.g. costs for checking and testing purchased goods and servicesquality control and...
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