Critical to Quality [CTQ]

CTQ is a metric that reflects what the process customer wants and that can be measured internally. The CTQ is the deliverable of the “Voice of the Customer” (VOC) toolis always a Y metric (output)must be measurableis defined by the customer and not by the...

Business Case

The business case is a brief justification for why this project is worthwhile pursuingIn most cases, it includes the financial rationale for the projectIt links directly to the problem statement and shows the expected financial or business impact of the projectThe...

5S

5S is a Lean tool for organizing one’s workplace with the intention of improving work efficiency and performance by demanding a clean, tidy, and perfectly organized workplace where everything has its designated place. The method is used to visually distinguish...
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