Critical to Quality [CTQ]

CTQ is a metric that reflects what the process customer wants and that can be measured internally. The CTQ is the deliverable of the “Voice of the Customer” (VOC) toolis always a Y metric (output)must be measurableis defined by the customer and not by the...

House of Quality [HOQ]

The House of Quality (HOQ) is the first step in a series of mappings between The Voice of The Customer and The Voice of The Process. It is a matrix correlating VOC with CTQs and uses weighted relationships to document the strength of the correlation. Working...

Quality Function Deployment [QFD]

Quality Function Deployment (QFD) is a method for structured product planning and development helps to specify a product´s Critical to Quality (CTQ) characteristics based on the customer´s needsinvolves the construction of one or more matrices documenting...
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